Scaffolded dashboard • Wire to real data via Agumbe

My Queue

Triage and resolve issues.

Tickets
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My Queue

Tickets currently assigned to you for triage and resolution.

Filters

Bulk actions

Tickets in My Queue
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SLA Alerts

3 tickets breached first response SLA
High
These tickets have exceeded the target first response time and need immediate attention.
5 minutes ago
7 tickets due in the next 2 hours
Medium
Prioritize these tickets to avoid SLA breaches.
Just now

Triage shortcuts

My queue
View tickets currently assigned to you, sorted by SLA urgency.
Unassigned tickets
Claim new tickets and assign them to the right owner.
Breaching soon
Focus on tickets that are closest to breaching SLA.
High priority only
Filter to P0/P1 tickets that need immediate attention.

Inbox filters

Primary workspace for support agents to triage incoming tickets, apply filters, perform bulk actions, add internal notes, and monitor SLA health in real time.

Inbox tickets
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Bulk actions

Assign to me
Claim selected tickets and set yourself as the assignee.
Change status
Update status for multiple tickets at once (e.g., New → Open).
Update priority
Raise or lower priority in bulk based on impact and urgency.
Add internal note
Attach the same internal note to multiple related tickets.

Ticket side panel (conceptual)

Primary workspace for support agents to triage incoming tickets, apply filters, perform bulk actions, add internal notes, and monitor SLA health in real time.