Scaffolded dashboard • Wire to real data via Agumbe

SLA Metrics

Monitor SLA performance without leaving the support inbox.

SLA Filters

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Recent SLA Breaches

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Active SLA configurations

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At-risk and breached tickets

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SLA management shortcuts

Review SLA policies

Check that targets for each priority match your current support commitments.

Investigate recent breaches

Open the inbox filtered to tickets that recently breached SLA.

Balance agent workload

Reassign at-risk tickets from overloaded agents to keep SLAs healthy.