Scaffolded dashboard • Wire to real data via Agumbe

Agents

Give support leads and admins a clear view of all agents, their roles, teams, and current workload so they can balance ticket assignments and manage staffing.

Agent list
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Common actions

Invite a new agent
Create a new agent profile so they can start receiving tickets.
Rebalance overloaded agents
Identify agents with high ticket counts and move tickets to available teammates.
Set up teams
Group agents into teams (e.g., Billing, Technical, Priority) to route tickets more intelligently.

Quick add agent

Create a new agent profile with minimal required details.