Role-based quick start

Learn how to triage, assign, and resolve tickets efficiently.

Understand workload distribution, queues, and SLA health.

Track SLA performance and identify bottlenecks.

Core workflows

Provide agents and team leads with a clear, actionable guide to triaging tickets, collaborating via internal notes, and monitoring SLAs in the Support Inbox Triage app.

Role-specific guidance

Provide agents and team leads with a clear, actionable guide to triaging tickets, collaborating via internal notes, and monitoring SLAs in the Support Inbox Triage app.

For Agents, Team Leads, and Managers

For Agents

Stay on top of your personal queue and respond within SLA.

For Team Leads

Balance workload and ensure coverage.

For Managers

Track performance and improve processes.

Common tasks & where to do them

Loading…

Tips, best practices, and FAQs

Provide agents and team leads with a clear, actionable guide to triaging tickets, collaborating via internal notes, and monitoring SLAs in the Support Inbox Triage app.

Need more help?

Submit a question or feedback about the Support Inbox Triage app to your internal admin team.